Frequently Asked Questions

Everything you need to know about our handcrafted glassware and barware.

What is the standard shipping time for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental US, depending on your location.

How do you ensure fragile glassware doesn't break during shipping?

We use specialized, high-density foam packaging and double-walled boxes designed specifically for glassware to ensure your items arrive in pristine condition.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. If your item arrives damaged, please contact us immediately for a free replacement.

Are your decanters and glasses lead-free?

Yes, all of our glassware, including our intricate decanters and whiskey sets, are made from 100% lead-free borosilicate or crystalline glass.

Can I include a gift message with my purchase?

Absolutely. You can add a personalized gift message at checkout, which will be printed on a packing slip without pricing information included.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.